comcast called me last week about nonpayment (yeah, i know, i know). i called them back. spoke to a nice lady. she told me that my bill 
was $164.xx and the past due was $xx.xx. i told her that i was moving so i would go ahead
and pay the whole thing on Friday 9/23. she said ok. so i sent a
payment thru bofa for $165 even. i called comcast today to tell them
to cancel my service. they tell me that my bill is $262.49. i say
“doesn’t that include next month?”. the lady goes “oh yeah, ok”. she
does some math. says that in october i was going to be billed $90.78.
so 262.49-90.78= $171.71. i told her that the lady i spoke with last
week told me that my bill was $164.xx and that i just paid $165. she
says they didn’t get the 165 yet, but even if they do, i still owe
them $6.71. i ask why. she tells me becaues that’s how the math works.
i tell her someone must be mistaken. then she tries to tell me that
its because i’m having the cable turned off on the first so the 6.71
is for that 1 day into the next billing cycle. i say “fine, turn it
off on friday”. she says “its only going to save you a few cents”. i
tell her that one of us must be confused. we go back and forth a bit
more. i say “i’ll call you back tomorrow when you’ve received my
payment and can let the computer do the math.”
Last Update: while i was in the bahamas last weekend, i got a voicemail from comcast asking me to call them back to discuss an important matter. i didn’t. for the next week, every morning, i would get a phone call from an 866 number. if i answered, there was only dead air and then the call would hang up. if i didn’t answer it, the call did not leave a voicemail. after a week, i did a reverse lookup on the number. turns out, surprise surprise, its comcast. so i call them back. an automated message tells me that i owe $97.49 and encourages me to press 3 to dispute, which i did. i explained to the gentleman the deal – i moved, i called and told you all that i was moving, if you didn’t turn the shit off, that’s on you. of course, it was out of his hands and urged me to call yet another number, which i did. the very nice Comcast employee lady that i spoke to, told me that my bill was $35.41. i stopped her. told her that i was confused. she paused, then told me that i owed $1.82. i’ve learned that there’s a time to speak, and a time to be silent. i kept quiet. after a few seconds she goes “hold on. ok, i’ve credited your account $1.82. your balance is now 0. have a good day.” thanks lady. hope i don’t have to talk to you again in 2 weeks.
Comment by Micki 10.24.05 @ 3:44 pmLeave a comment
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10 Dear Twimcy...
Update: I got a letter in the mail yesterday from Comcast, telling me that my cable had been turned off on 9/29, 2 days before my voluntary disconnection for our move on 10/01. The balance on the disconnection was $292. Good thing I read it while I was in the bathroom. Didn’t have to go far to drop it in the trash.
Comment by Administrator 10.05.05 @ 4:35 pm